A. Cancellation Policy
1. How can I cancel an order?
An order for products can be cancelled from the ‘Order Details’ screen on the ckhealthyguard website/ app (‘Platform’) or by calling our customer care number +918019310620 before it is marked as “Out for Delivery”. Else, you can refuse it at the time of delivery and a refund will be processed as per the Refund Policy.
B. Return Policy
1. What is the time period for return of orders
1.1 Medicine Orders
We have product specific return policy. The return window ranges from 0-7 days from the date of delivery. The information regarding the return policy can be found on the product page. Please check the return policy before placing any order.
2. Which Products are not eligible for Returns?
2.1 Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
1. If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent.
2. If the product has been tampered with.
3. If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered.
4. Any accessories/freebies supplied with the product are missing.
5. Any damage/defect which is not covered under the manufacturer’s warranty.
6. The product is without original packing and accessories/freebies.
7. If the product is damaged due to misuse.